Frequently Asked Questions
Everything you need to know about your SINGER experience.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy for machines and accessories?
We offer a 30-day return policy for most items. Products must be in their original packaging and in new, unused condition to be eligible for a full refund.
Do SINGER products come with a manufacturer warranty?
Yes, all new SINGER machines include a limited manufacturer warranty. The duration and coverage details vary by model, typically ranging from 1 to 25 years on specific components.
How can I track the status of my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select buy-now-pay-later financing options at checkout.
Where can I find replacement parts or manuals for older models?
You can search our digital library by model number to download free instruction manuals or visit our parts section to find compatible needles, bobbins, and presser feet.